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Customer Testimonials

At Viva Vacations, we pride ourselves on our personal customer service. We want to ensure that you get exactly the holiday you want, every time you book with us. Thanks to our commitment to our service we have a lot of satisfied customers, some of which have kindly provided us with testimonials below. 

"Thank you for your help and for the planning of our lovely holiday weekend break to Alicante. Your itinerary fell into place beautifully and we experienced no problems at all. It was the most fabulous weather and Adrian was able to re-discover all of the locations he knew so well as a child (and show his own children where he grew up).

The accommodation was fabulous, travel arrangements and car hire well planned, scenery awesome and we just didn’t want to come home!

We will definitely use your services again and recommend you to our friends. – Many thanks again."

Adrian and Suzanne Adgar, 30 November 2017

"Just booked not only our first villa holiday but our first holiday with an infant. Sophie listened to our needs and came back with 5 beautiful villas suitable for us. We were spoilt for choice and the added free extras were a nice surprise. Was literally so easy and is all booked and sorted for you. All my queries were attended to and feel we have complete piece of mind about our first family holiday. Would highly recommend using Viva Vacations and I will be booking all my future holidays with them."

Sarah Kemp, 21 June 2017

"I’m writing this to express my appreciation of the recent booking you did for me. As you know I was attending a conference and at the last minute I was told my co-traveller was struggling to find accommodation for us.

This landed the problem squarely in my lap and after 2 minutes of looking online for hotel accommodation I found the whole thing a bit overwhelming and I was too busy running my business to spend the whole afternoon trawling through websites and reviews.

Hence I decided it would be much better to call you and you duly took all of the stress away by securing me 3 double rooms for me and my party.

The accommodation you found us was really good and the people running it were very friendly which made our stay even nicer. What made it even better was the feedback from the other members of my party was very positive and they have asked me to extend their thanks and appreciation to you also.

In light of this I would have no hesitation in recommending your services to family, friends, colleagues and my clients."

Paul Jones, 5 October 2017

"We are just home from our first family holiday abroad travelling with 2 little ones. We had a fabulous time and were really pleased with the hotel and resort. Sophie and Fiona took the time to listen and research a holiday that matched our requirements. In fact they presented a number of fabulous options, we were spoilt for choice! Great service and competitive prices. Already thinking about next year and booking with Viva Vacations."

Angela Lomas, 9 October 2017



"I was already impressed with the service from Viva Vacations for our holiday to Madeira (they understood what we were looking for and gave some great choices, which saved us lots of time) but then when our Monarch flights were cancelled booking through them was priceless. I didn't even realise our flights were affected until I had a phone call from Sophie who had already found us alternative flights and it was all sorted at no extra cost to us! It could have been a pricey and time-consuming problem had we not booked with Viva, so I'll definitely be using them again and recommending them to all of my friends and family."

Danielle Watson, 9 October 2017

"Viva Vacations have booked two holidays for me. A yoga trip to Cyprus and a trip to Mexico. Both trips I needed a lot of help with. I had a rough idea of what I wanted but no real plans. They researched locations and options and even let me know that when in Mexico I'd be there for the day of the dead so suggested I take a tour to include the once in a lifetime experience which I had no idea was on during my holiday dates! It's an all-inclusive service from the team, right from booking car parking, fast track security right through to hotels and tours once at the destination. I receive printed packs highlighting all my important travel documents and they even sent me a little postcard the week before my Cyprus trip to wish me a good time. For someone like me who loves to holiday but is so busy with working there is no time to research properly or organize the service is excellent. Nothing is too much trouble for Sophie and Fiona. They even checked me in online. Thanks both - can't wait for my Mexico trip - I'll report back on how it goes."

Selina Hinchliffe, 22 August 2017

"Viva Vacations were our first port of call when three weeks out from going to Japan we had nothing booked apart from flights (!!) ... Sophie did the most amazing job of bringing together the perfect trip to Japan .. and astonishingly within a near impossible budget.. and with only weeks to go!!

We were presented with a wonderful itinerary, squeezing in all that we wanted to do and Sophie really gave us invaluable money saving advice when it came to travelling around the country and using the trains!

Cannot thank Viva Vacations enough for enabling us to have the very best trip that we could have wished for! No hesitation to use them again... as long as they will have us,"

Laura & Jed Benedict, 29 October 2017

"Sophie and the team did a fantastic job organising our entire trip to Disneyland Paris at half term. We travelled on the Eurostar and the team's clear instructions meant it was a really simple and straightforward trip. They managed to book us a great hotel close to the site and we had a wonderful few days at Disney. Thanks to you all. We've already booked our next holiday with Viva Vacations!!!"

Lorraine Hill, 18 June 2017

"Fantastic service, took all the hassle out of booking a hotel / mini break. Thank you!"

Victoria Cray, 13 July 2017

"Just a quick but heartfelt ‘thank you’ to Fiona and Sophie for all their help sorting out our holiday. Fast, efficient and very friendly service. I’d highly recommend. Thanks again."

Robert Cocker, 16 November 2017